First visit
First visit in Lugano
You can book directly, without going through your family doctor: online on OneDoc, by phone during opening hours, on WhatsApp or by email. Here you find what to bring, how the visit goes and who pays.
How to book
What to bring
- Recent reports and tests
- Radiological images
- The list of medicines you take
- Your health-insurance card, if you have it
- Reports from other specialists, if you are already being followed
Comfortable clothes make the examination easier.
The pathway
How the visit goes
Interview and clinical examination
History and clinical examination with Dr Zeljko Djordjevic. Reports, tests and images already done help set the picture straight away.
Ultrasound, when needed
In-house musculoskeletal ultrasound assesses joints, tendons and soft tissues during the same visit.
Indication and plan
We decide whether a treatment is indicated, which one, and whether it belongs in the pathway. The plan is agreed at the visit. For pain, the options are summarised in Pain therapy in Lugano.
Treatments
Treatments are booked with the practice, on site, during opening hours.
Languages
The visit takes place in Italian, German, English, Serbian or Slovenian.
Who pays
The practice is RME certified and, in Ticino, bills complementary insurers: with complementary insurance, under certain conditions, the treatment can be reimbursed. Patients with basic insurance only receive a clear cost estimate at the visit and pay directly.
First visit: about CHF 140–170. The exact amount is confirmed at the visit.
For referring physicians
Reports, images and second-opinion requests can be sent via HIN to dr.djordjevic@hin.ch.
How to get there
By car: the practice's own car park is right in front. By public transport: a short walk from USI.
Book your first visit
OneDoc calendar with real-time availability, or phone and WhatsApp during opening hours.
We accept referrals and second-opinion requests from your physician, via HIN. dr.djordjevic@hin.ch
How to reach us
In Lugano, a short walk from USI and EOC
The practice is centrally located in Italian-speaking Switzerland, also reachable by car and by train from Mendrisio, Bellinzona, Locarno and Chiasso.
By car: the practice's own car park is right in front. By public transport: a short walk from USI.
Address
Via Alessandro Volta 1
6900 Lugano
Opening hours
Monday–Friday 08:00–16:30
Saturday and Sunday closed
Phone
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